For over 70 years, SACMI has been a leader in rigid packaging innovation. As well as superior technology, SACMI's calling card around the world is its excellent level of customer service. This has evolved in recent years thanks to the rise of the IoT.
The customer service sector has undergone a significant evolution in recent years. From advanced sensors on machines to the potential of online and in-Cloud services, from the new digital approach to maintenance to technical and specialised training. Today, this enables us to offer packages of solutions that were previously inconceivable in terms of timeliness and effectiveness and yet functional to the long-standing objective: to make your production more efficient and therefore more competitive.
Today, Customer Service by SACMI is a genuine package of high added-value products and services, designed for the customer – and, given SACMI's enormous global installed base, which was tested and evolved together with the customer – that the company is presenting at one of the industry's major international events, the Drinktec trade fair in Munich (Messe München, Messegelände, 12-16 September 2022).
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You'll never work alone. Win-to-win logic inspires our everyday actions alongside our customers. What does this mean in terms of Customer Service? First of all, an Academy that offers specialised training services for your operators, both in-person and remotely. This will allow you to take full advantage of our technologies, facilitating both the start-up of plants and the integration of new machines on your lines. But above all by reducing the impact of the turnover of technical personnel #trainingonline #trainingonsite #SACMIacademy
Secondly, the '’Daily Support" service, the hub of technical assistance and spare parts that is always ready and available anywhere. Our parts warehouses located throughout the world and integrated shipping and logistics services guarantee the availability of our original spare parts at all times. The rest is done by SACMI's team of highly trained local technicians, who know your company extremely well and can offer you all the support you need both remotely and in person. #globalassistanceservices #globalsparepartservices
Maintenance is a factor of production. We can use a machine as long as it works, then replace it with a new one. This is an option. But not the most economical. We would like to demonstrate why.
Thanks to our smart maintenance contracts, you can size your local spare parts stock according to your needs and – more importantly – benefit from customised and scheduled maintenance plans.
This means that you only have to think about your product and your market. Because we will assess the health – and efficiency – of your machines and intervene when necessary, i.e. before problems arise or the machine drifts outside its normal performance range. #availability #proactivemaintenance
Extend the life of your SACMI lines Innovation runs fast. Even a machine purchased a few years ago may need an upgrade in order to remain competitive. Every plant needs revamping after a certain number of years of operation. We offer the possibility of purchasing this service in advance, which means we are committed to offering you the best possible technology as soon as it becomes available. Also in this case, we start with field audits and a joint assessment of possible improvements, according to objective and measurable parameters. #lifeextention, #quantifyimprovements
SACMI S.P.A.C.E., beyond digital services. SACMI S.P.A.C.E. (SACMI Portal for After-sales and Customer Service Excellence), SACMI's service portal was set up a few years ago with a precise objective: to digitise and make our services available to the customer worldwide, integrating new modules with high added value over time. The result is a kind of continuous alignment, which works in synergy with our facilities in the field (i.e. more than 80 production, sales and service locations around the world that make up the SACMI Global Network).
On S.P.A.C.E. not only can you can find spare parts and the technical documentation of machines, but also access the Academy's training services, monitor the status of your invoices and make payments. More and more services are made available through S.P.A.C.E., in step with the evolution of the opportunities that technology offers us. #edocs, #espares, #esupport, #elearning, #einvoice, #epay
‘One click support’.
For over fifty years, SACMI has been pursuing the complete 'one stop shopping' objective, i.e. being a single point of contact for all production requirements in the field of packaging, from raw materials to the finished product. This approach has enabled us to positively diversify SACMI Group's business, to present itself as a leading supplier even in areas other than the traditional ones (plug lines), paving the way for complete solutions in the field of preforms, containers, post-processing, blow moulding, labelling and filling.
This successful slogan could now be rewritten as 'one click service'. SACMI products and Customer Services put the smart factory concept at the centre of every step. Above all, the new online products and services have been designed by our team not only to keep the machines running smoothly over time but to ensure their efficiency and profitability
In other words, we plan the profitability of your investment over time, and we can do this by exploiting the advantages of 'data', the immense amount of information generated from your production and that you can now share with us according to the principles of cybersecurity, including through the new in-Cloud services. #oneclickservices #protectyourinvestment #SACMISmartCare
Waiting for you at Drinktec 2022! (HALL B5 BOOTH 302/304/101)